Last updated September 23, 2026 · Effective September 23, 2026
This website and our text messages are not monitored around the clock, and they are not a way to reach someone in a crisis.
If you or someone else is in danger, call 911. For mental health or substance use crisis support, call or text 988 — the Suicide and Crisis Lifeline, free and available 24 hours a day.
These terms apply to elev8cares.com, our wellness assessment, the member portal, and the messages we send you. Using any of them means you accept these terms.
You must be 13 or older to use this website and 18 or older to create a member portal account on your own behalf. A parent or legal guardian may create one for a minor in their care.
You agree to give us accurate information about yourself. Care navigation depends on it — a wrong date of birth or phone number can route someone to the wrong services, or attach one person's results to another person's account.
By giving us your mobile number and agreeing to be contacted, you consent to receive text messages from Elev8 Care Solutions at that number, including messages sent by an automated system.
Consent to receive text messages is not a condition of receiving any service from us. You can decline, or opt out later, and it will not affect your care in any way.
If you change or give up your mobile number, please tell us, so we do not send your information to whoever receives that number next.
How we handle your number and your consent is described in our Privacy Policy. In short: we never share either with anyone for marketing.
The wellness assessment is a starting point for a conversation. It is not a diagnosis, not a clinical evaluation, and not a substitute for care from a licensed professional. Its results help us understand what kind of support might help you, and nothing more.
Nothing on this website is medical advice. Using it does not create a provider-patient relationship. That relationship begins when you enroll in services and sign the paperwork that goes with it.
We may refer you to partner organizations for clinical assessments or therapy. Those providers are independent, responsible for their own care and their own privacy practices, and we do not control how they treat you.
The portal signs you in with a one-time link sent to your email, or with your Google account. There is no password to remember, which means the security of your account depends on the security of your email.
We may suspend an account that is being used to access someone else's information, or in a way that threatens the security of the service. If we do, we will tell you why.
Elev8 Care Solutions provides care navigation, peer support, community support and referral coordination. We help you find and reach services; for clinical assessment and therapy we connect you with licensed partner providers.
Most of our services are provided to people covered by North Carolina Medicaid, and are billed to your Medicaid plan rather than to you. If a service is not covered, we will tell you before it is delivered, not after. We do not bill you for covered services beyond any copayment your plan requires.
Enrollment depends on eligibility, which we verify with your plan. If you lose coverage, tell us — we will help you look at options rather than quietly stopping.
We refer people to independent partner organizations for clinical assessments and therapy. Those organizations are separate businesses. They set their own schedules, make their own clinical decisions, hold their own records, and are responsible for their own care and privacy practices. We coordinate and follow up, but we do not control them and we are not responsible for the care they deliver.
We do not receive payment for referring you to any particular provider, and a referral is never made because it benefits us.
You may stop services at any time, for any reason, without explanation. We may end services if you are no longer eligible, if you cannot be reached over an extended period, or in rare cases where continuing would be unsafe for you or our staff. If we end services, we will tell you why, give you your records, and where possible help you find another provider.
Please do not:
The text, design, logo and materials on this site belong to Elev8 Care Solutions. You are welcome to read, print and share our resources for your own personal use. Republishing them commercially or presenting them as your own is not permitted.
Anything you write to us — a message to your navigator, a note in the portal — stays yours. We use it only to provide your care.
We aim to keep the site and portal running, but we cannot promise they will always be available. Maintenance, outages and problems at our service providers all happen. If the portal is down and you need something, call us — the phone works when the website does not.
The website and its content are provided as they are. To the extent the law allows, we are not liable for indirect or consequential losses arising from your use of the website, or from relying on general information published on it.
This does not limit our responsibility for the care we actually provide to you, or any right you have under HIPAA, North Carolina law, or your rights as a Medicaid beneficiary. Nothing in these terms takes those away.
These terms are governed by the laws of the State of North Carolina. Any dispute belongs in the state or federal courts located in Mecklenburg County, North Carolina.
If you have a concern, please call us first. Nearly everything is faster to resolve in a conversation.
We want this website and our services to be usable by everyone. If any part of this site is difficult for you to use — with a screen reader, with low vision, or for any other reason — call (980) 243-5634 and we will help you directly and fix the problem.
If English is not your first language, tell us and we will arrange interpretation at no cost to you. You are never required to bring your own interpreter or rely on a family member to translate.
Elev8 Care Solutions serves everyone. We do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, religion, or any other characteristic protected by law, in any of our programs or services.
If you believe you have been treated unfairly, call us. You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr/complaints. We will never retaliate against you for raising a concern.
We may update these terms. The date at the top always reflects the current version, and continuing to use the site after a change means you accept it. If a change materially affects you, we will tell you directly rather than relying on you to notice.
If a court finds any part of these terms invalid, the rest stays in force. The invalid part is treated as narrowed to whatever the law does allow, rather than striking the whole section.
These terms and our Privacy Policy are the agreement between us about this website and the messages we send. They do not replace any service agreement, consent form, or Notice of Privacy Practices you signed for your care — where those documents differ from this page about your care, the signed documents govern.
If we do not enforce part of these terms on one occasion, we have not given up the right to enforce it later.
You may not transfer your rights under these terms to someone else. If our organization is ever merged or acquired, these terms and our privacy commitments carry over to whoever takes on the services, and we will tell you before that happens.
Phone (980) 243-5634
Email support@elev8cares.com
Mail Elev8 Care Solutions, 10926 David Taylor Drive, Ste 120, Charlotte, NC 28262